DalpaMarket mediation protects both sides: nobody gets paid while a dispute is open, and the decision is made by a human based on the evidence.

1
Respect the reporting window
48 hours after reception for perishable goods, 7 days for other products.
2
Open the dispute from the order
"Report a problem": describe precisely (missing item, not as described, quality, breakage). The order switches to "Dispute" and the escrow is frozen.
3
Provide your evidence
A dispute conversation opens with the seller: send photos and details there. Many disputes are settled amicably at this stage.
4
Mediation decides
If no agreement is reached, a DalpaMarket mediator reviews the case and decides: full refund to the buyer, or delivery confirmed and the seller paid. Both sides are notified with the reason.