Returns & claims

Your deadlines

Perishables (fish, meat, eggs, fresh products): 48 hours after reception, with photos. Other products: 7 days after reception.

The process, in 3 steps

1. Open the order in question then “Report a problem”: describe it precisely (item, quantity, defect).
2. Attach your photos in the dispute conversation (“Photo” button): it is the most useful evidence.
3. The seller responds; without an amicable agreement, a DalpaMarket mediator decides: refund (full or partial) or confirmation of the delivery.

Your guarantees

While a dispute is open, the funds remain locked in escrow: the seller is not paid. Card refunds are credited back to the original payment method; for mobile money or cash, our team arranges the reimbursement.

Reference: ToS, articles 6 and 8 · law no. 2016-412 on consumer protection.